Main Tasks:

  • Responsible for the entire hotel area on board according to Scylla/Edelweissgastro standards

  • Final responsibility for guest satisfaction and the corresponding ratings

  • Final responsibility for team-building and team spirit on board

  • Responsible for the achievement in compliance with Scylla/Edelweissgastro standards on board

  • Responsible for the compliance with the achievement of the predetermined turnover and cost budgets

  • Final responsibility for flawless cleanliness, order and compliance with the Scylla/Edelweissgastro hygienic concept according to HAACP as well as regular general cleaning in all departments

  • Responsible for the flow of information with the cruise director and the navigation crew, as well as the maintenance of friendly cooperation

  • Final responsibility for complaint management, in cooperation with the Scylla/Edelweissgastro head office and the cruise director

  • Final responsibility for dealing carefully with foodstuffs, equipment, machines and cleaning agents

  • Final responsibility for meal samples and their documentation

  • Final responsibility for compliance with the waste concept

  • Final responsibility for care of potted plants and cut flowers as well as the decoration of public areas according to Scylla/Edelweissgastro standard

  • Final responsibility for the preparation of inventories and orders

  • Final responsibility for the handling of all administrative tasks, incl. customs handling

  • Final responsibility for the conduct, control and quality of the trainings, held regularly by the department managers based on Scylla/Edelweissgastro standards

  • Responsible for a good working atmosphere and teamwork between the department managers

  • Final responsibility for the staff management through the departmental managers

  • Support and coaching for so-called "Aufsteiger" (crewmembers on their way to management positions), in consultation with the Corporate Hotel Manager and Operation Manager

  • Final responsibility for the manner and appearance of the crew, including dress code during spare time on board Final responsibility for healthy and varied crew meals

  • Final responsibility for the compliance with safety guidelines in the hotel area

  • Interdepartmental and networked thinking and action

  • Honest and open communication with the supervisors, equals, subordinates, the corporate staff as well as the head office in Basel, Belgium and Cyprus

  • Presence and spot-checks in all departments, also in the crew area

  • Presence in the restaurant during breakfast, lunch and dinner

  • Final responsibility for professional and friendly guest service according to Scylla/Edelweissgastro standard

Qualification Profile:

  • Excellent management, organizational and communication skills

  • Guest focused, stress resistant, calm under pressure, team player and with positive appearance

  • Open minded and flexible with high social and inter-cultural competencies

  • Excellent English skills (written & verbal), other languages are an advantage

  • Must work independently, good computer skills

Additional tasks for all crewmembers:

  • Assistance with the welcome of guests on the day of embarkation

  • Participation in the crew show

  • Assistance with the loading of goods and suitcases

  • Keep crew mess and your own crew cabin clean

  • Thorough execution of the safety role on board

  • Your purpose is to help and create a memorable experience for our guests

General information:

  • Working hours: during the normal operation on board, the crew member will work 7 days a week and app. 70hrs

  • Accommodation: single room

  • Uniform: is provided by the company: before arrival the crewmember has to make sure to take a dark suit, white shirts and black shoes with him in case the uniform isn’t on board yet

  • PRINCIPAL: Edelweiss Gastro Ltd
  • POSITION Hotel Manager
  • CREATED AT: 05/07/2018
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