Executive Housekeeper

Executive Housekeeper

Main tasks:

  • Responsible for cleanliness and order in the entire hotel area on board in compliance with Scylla/Edelweissgastro standards

  • Responsible for guest satisfaction and the corresponding ratings

  • Responsible for flawless cleanliness, order and compliance with the Scylla/Edelweissgastro hygienic concept according to HAACP in housekeeping and laundry as well as regular general cleaning

  • Responsible for dealing carefully with equipment, machines and cleaning agents in the housekeeping department

  • Responsible for the compliance with and the achievement of the predetermined turnover and cost budgets

  • Daily inspection of cabins and public areas and clean a minimum of 6 cabins per day

  • Responsible for team building and team spirit in the housekeeping and laundry departments (role model function)

  • Fair and equal treatment towards all crew

  • Managing, training and coaching the housekeeping / laundry crew according to Scylla/Edelweissgastro standards. If necessary, working in of new crew

  • Support and coaching for so-called "Aufsteiger" (crewmembers on their way to management positions), in consultation with the Hotel Manager

  • Responsible for the manner and appearance of the housekeeping / laundry crew, including dress code during spare time on board

  • Responsible for the correct acceptance, care and return of guest linen as well as the crew uniforms

  • Responsible for the inspection and return of crew uniforms at the end of the season

  • Final responsibility for the separation of waste in the housekeeping department

  • Active assistance in the housekeeping and laundry departments

  • Responsible for the correct distribution of daily programs, gift orders and turn-down services

  • Care of potted plants and cut flowers as well as the decoration of public areas according to Scylla/Edelweissgastro standard

  • Preparation of inventories and orders

  • Acceptance and control of goods delivered for the housekeeping department as well as correct storage

  • Interdepartmental and networked thinking and action

  • Honest and open communication with the supervisors, equals, subordinates, the corporate staff as well as the head office in Basel, Belgium and Cyprus

  • Competent human relations and cooperation with the cruise director as well as the navigation crew

  • Professional and friendly guest service according to Scylla/Edelweissgastro standard


Qualification Profile:

  • Excellent management, organizational and communication skills

  • Guest focused, stress resistant, calm under pressure, team player and with positive appearance

  • Open minded and flexible with high social and inter-cultural competencies

  • Excellent English skills (written & verbal), other languages are an advantage

  • Must work independently, good computer skills


Additional tasks for all crew members:

  • Assistance with the welcome of guests on the day of embarkation

  • Participation in the crew show

  • Assistance with the loading of goods and suitcases

  • Keep crew mess and your own crew cabin clean

  • Thorough execution of the safety role on board

  • Your purpose is to help and create a memorable experience for our guests


General information:


  • Working hours: during the normal operation on board, the crew member will work 7 days a week and app. 70hrs

  • Accommodation: shared room on board with one other crewmember (on some ships with more than one)

  • Uniform: is provided by the company: before arrival the crewmember has to make sure to take black & white trousers, white shirts, black & white shoes with him in case the uniform isn’t on board yet

  • PRINCIPAL: Edelweiss Gastro Ltd
  • SHIP CATEGORY: PASSENGER VESSELS
  • POSITION Executive Housekeeper
  • CREATED AT: 05/07/2018
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